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eAgency Announces New CEO

5/17/2004

Wireless Enterprise Symposium 2004 - Chicago, IL - May 17, 2004 - eAgency Systems, provider of sales force automation and customer relationship management solutions for the Small Office/Home Office market, announced its new CEO, Charles R. Cronin, Jr.

Chuck comes to eAgency with over 30 years experience in insurance automation with Deloitte & Touche, PriceWaterhouse, and insurance companies such as Allstate. His expertise includes planning and executing agency expansion programs, design and delivery of CRM systems and wireless applications. He has also led the insurance industry in eServices portal application design, product development and product rollouts. Chuck received his BS in Accounting from the University of Illinois.

Bob Lotter remains the COB of eAgency and continues to be as active and involved with the company as before. “eAgency is growing very fast and we are rounding out our executive management team. Chuck Cronin brings to us the knowledge, skills, and experience that is needed to lead and propel us into the Small Office / Home Office market.”

The announcement was made at RIM’s Wireless Enterprise Symposium, where eAgency is a Silver Sponsor. Held in Chicago, May 18-19, the event offers strategic and tactical information for today’s forward-thinking enterprises and features more than 50 wireless vendors and carriers together with leading industry analysts. eAgency will be providing demonstrations of the Nice Office™ Wireless product throughout the show.

About eAgency Systems

eAgency is a Sales Force Automation and Customer Relationship Management provider that extends the capabilities of enterprise legacy systems to web and wireless devices. The company services the world’s largest workforces, with an initial emphasis on the insurance and financial services industry and its 3,400,000 independent sales representatives and over 98 million customers. For more information, visit www.eagency.com or contact info@eagency.com.

About Research In Motion (RIM)

Research In Motion is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. Through the development of integrated hardware, software and services that support multiple wireless network standards, RIM provides platforms and solutions for seamless access to time-sensitive information including email, phone, SMS messaging, Internet and intranet-based applications. RIM technology also enables a broad array of third party developers and manufacturers to enhance their products and services with wireless connectivity to data. RIM's portfolio of award-winning products, services and embedded technologies are used by thousands of organizations around the world and include the BlackBerry® wireless platform, the RIM Wireless Handheld™ product line, software development tools, radio-modems and software/hardware licensing agreements. Founded in 1984 and based in Waterloo, Ontario, RIM operates offices in North America, Europe and Asia Pacific. RIM is listed on the Nasdaq Stock Market (Nasdaq: RIMM) and the Toronto Stock Exchange (TSX: RIM). For more information, visit www.rim.com or www.blackberry.com.

The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.